Team-Based-Care

Our Convenient Care model offers team-based telehealth with Patient Care Coordinators (PCCs), who gather information for physicians, help manage common concerns, and assist with care-plan tasks, making care more responsive and patient-centered. This approach expands access to high-quality care for non-emergency and routine needs while providing guidance, cultural navigation, chronic-condition follow-up, as well as support for non-covered services and other care gaps beyond standard benefits.

Each Patient Care Coordinator functions as an integrated, multidisciplinary team member who works closely with patients under physician oversight to identify care gaps, coordinate services, and ensure continuity of care.

How We Can Help

• Ensure timely, organized care by verifying member benefits, coordinating services, and addressing patient needs.

• Manage medical records, medication refills, staff communication, and patient inquiries.

• Collaborate with providers, case managers, and specialists to deliver comprehensive, team-based care.

• Provide individualized case management for patients with complex conditions to improve access, adherence, and health outcomes.

• Provide cultural navigation and community resources to help vulnerable patients and family members access care and meet social needs.

• Assist with scheduling, transportation, and care coordination, including follow-ups on care requirements.

• Address acute issues within 8 hours and chronic or non-urgent concerns within 48 hours, reinforcing timely access and reliable support.

• Submit authorization requests online through insurance portals; patients must verify their address and contact our office if they don’t receive response letters after 2 weeks (routine) or 3 days (urgent).

Fast Track Conditions

• Back pain

• Cold · Coughs · Flu

• Ear Pain

• Eczema or dermatitis

• Fever

• Insect bites

• Mild Allergic reactions

• Mild Anxiety or Depression

• Mild Headaches

• Minor cuts and burns

• Minor swelling

• Nausea/Vomiting/Diarrhea

• Reaction to medication

• Sprains or minor injuries

• Stomach aches

• Urinary Tract Infections (UTIs)

• Vaginitis

How to Contact Us

• During Office Hours (Daytime):

  • Call 818-548-8001 for routine or urgent concerns.

• After-Hours (Evenings & Weekends):

  • Call 818-548-8001 (Ext. #1) to leave a message on our urgent line.

  • A clinician will return your call within 30 minutes.

• Response Time:

  • Urgent Concerns: Same day response.

  • Routine or ongoing issues: Within 48 hours.