Team Based Care

 



Team Care Goals

  • Ensure timely and organized healthcare by verifying member benefits, coordinating care, and addressing patient needs.

  • Manage medical records, medication refills and staff communication while addressing patient inquiries.

  • Collaborate with providers, case managers, and specialists to deliver comprehensive, team-based care addressing all aspects of patient care.

  • Provide individualized case management for patients with complex conditions to ensure access to services and adherence to care plans, improving health outcomes.

  • Assist with scheduling, transportation, and resource coordination, including follow-ups on care requirements.

  • Address acute issues within 8 hours and chronic or non-urgent concerns within 48 hours, reinforcing our Focused Care Clinic as a trusted choice for improved access.

  • Submit authorization requests online through insurance portals. Patients must verify their address with insurance and contact our office if they don’t receive response letters after 2 weeks (routine) or 3 days (urgent).

How to Contact Us

  • During Office Hours (Daytime):

    • Call 818-548-8001 for routine or urgent concerns.

  • After-Hours (Evenings & Weekends):

    • Call 818-548-8001 (Ext. #1) to leave a message on our urgent line.

    • A clinician will return your call within 30 minutes.

  • Response Time:

    • Urgent Concerns: Same day attention.

    • Routine or ongoing issues: Within 48 hours.

Fast Track Conditions

Our team-based telehealth model enables Patient Care Coordinators to gather information for the physician to make the diagnosis and treatment plan, and assist with completing care plan tasks. This Convenient Care approach provides fast, high-quality attention to common concerns from wherever you are, ideal for non-urgent health needs that do not require an in-person visit.

  • Back pain

  • Cold/Coughs/Flu

  • Ear Pain

  • Eczema or dermatitis

  • Fever

  • Insect bites

  • Mild Allergic reactions

  • Mild Anxiety or Depression

  • Mild Headaches

  • Minor cuts and burns

  • Minor swelling

  • Nausea/Vomiting/Diarrhea

  • Reaction to medication

  • Sprains or minor injuries

  • Stomach aches

  • Urinary Tract Infections (UTIs)

  • Vaginitis

 
most INSURANCES accepted