Team Based Care

 

Our team-based telehealth model enables Patient Care Coordinators to gather information for physicians, assist with care-plan tasks, and help physicians manage common fast-track concerns, with a care team dedicated to making care simple, responsive, and patient-centered.

This Convenient Care approach expands access and delivers high-quality care from anywhere for non-urgent needs, while also providing guidance, cultural navigation, and follow-up support for chronic conditions, including assistance with non-covered services and other gaps beyond standard benefits.

How We Can Help

  • Ensure timely, organized care by verifying member benefits, coordinating services, and addressing patient needs.

  • Manage medical records, medication refills, staff communication, and patient inquiries.

  • Collaborate with providers, case managers, and specialists to deliver comprehensive, team-based care.

  • Provide individualized case management for patients with complex conditions to improve access, adherence, and health outcomes.

  • Provide cultural navigation and community resources to help vulnerable patients and family members access care and meet social needs.

  • Assist with scheduling, transportation, and care coordination, including follow-ups on care requirements.

  • Address acute issues within 8 hours and chronic or non-urgent concerns within 48 hours, reinforcing timely access and reliable support.

  • Submit authorization requests online through insurance portals; patients must verify their address and contact our office if they don’t receive response letters after 2 weeks (routine) or 3 days (urgent).

Fast Track Conditions

  • Back pain

  • Cold · Coughs · Flu

  • Ear Pain

  • Eczema or dermatitis

  • Fever

  • Insect bites

  • Mild Allergic reactions

  • Mild Anxiety or Depression

  • Mild Headaches

  • Minor cuts and burns

  • Minor swelling

  • Nausea/Vomiting/Diarrhea

  • Reaction to medication

  • Sprains or minor injuries

  • Stomach aches

  • Urinary Tract Infections (UTIs)

  • Vaginitis

How to Contact Us

  • During Office Hours (Daytime):

    • Call 818-548-8001 for routine or urgent concerns.

  • After-Hours (Evenings & Weekends):

    • Call 818-548-8001 (Ext. #1) to leave a message on our urgent line.

    • A clinician will return your call within 30 minutes.

  • Response Time:

    • Urgent Concerns: Same day response.

    • Routine or ongoing issues: Within 48 hours.

 
most INSURANCES accepted