Team Based Care

Team Care Goals

Ensure timely and organized healthcare by verifying member benefits, coordinating care, and addressing patient needs.
Manage medical records, medication refills and staff communication while addressing patient inquiries.
Collaborate with providers, case managers, and specialists to deliver comprehensive, team-based care addressing all aspects of patient care.
Provide individualized case management for patients with complex conditions to ensure access to services and adherence to care plans, improving health outcomes.
Assist with scheduling, transportation, and resource coordination, including follow-ups on care requirements.
Address acute issues within 8 hours and chronic or non-urgent concerns within 48 hours, reinforcing our Focused Care Clinic as a trusted choice for improved access.
Submit authorization requests online through insurance portals. To avoid delays, patients must verify their address with insurance and contact our office if they don’t receive response letters after 2 weeks (routine) or 3 days (urgent).

Contact our Team

After-Hours Care: Leave a voicemail on our urgent-line for a callback within 30 minutes at:
- Tel. 818-548-8001 (Ext. #1)

Care Response Time:
- Urgent: >> addressed same day, in-person or via telehealth.
- Routine or Chronic: >> Conerns addressed within 48 hours.